Communication in the 21st Century Workplace

Start Date: 07/05/2020

Course Type: Common Course

Course Link:

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About Course

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars

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Course Introduction

Communication in the 21st Century Workplace This course builds upon the Communication Skills that you learned in Communication Management in the 21st Century. Through a series of eight lessons, we explore the fundamentals of communication in the 21st Century workplace. We will cover topics such as the format of a conversation, the length and tone of a message, the timbre of an accent, and how to use facial expressions and voice tones in a conversation. By the end of this course, you will be able to: - Describe the major stages of a conversation - Structure a conversation in appropriate topics - Make self-assessments to improve communication - Design a persuasive delivery style - Avoid common pitfalls of communication in the workplace In this course, we will use a practical application of the Communication Management System (CMS) in an online context in order to give you the opportunity to practice and to give you a chance to push yourself. This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and 1: Communication in the 21st Century Workplace Module 2: Institutional Culture and Persuasion in the 21st Century Workplace Module 3: Composition of a Message: What is it? Module 4: Asking "What About That?" <|endof

Course Tag

Communication By Type Active Listening Communication Communications Management

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Workplace communication Different people absorb information in different ways. To make sure that the information conveyed is understood by all, the method used for communication must be simple, clear, and precise. When presenting vital information, using pictures will make way for easy understanding. The presence of trust inside a corporation will also simplify the use of communication. Relationships must be established between coworkers to create a tension-free workplace. Messages should be sent and received with no alterations. To achieve healthy relationships in the workplace, behaviors such as bullying, taking credit for someone else's work and free riding should be avoided. These will create toxic relationships that will, in the long run, impact negatively a company and the productivity. Preferring two-way communication is considered best for communicating. Adequate importance can be given for discussion, questions and clarifications.
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