Conflict Resolution Skills

Start Date: 08/09/2020

Course Type: Common Course

Course Link:

About Course

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict

Course Syllabus

In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.

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Course Introduction

Conflict Resolution Skills In this course, you will learn the essential elements of conflict resolution and how to apply them in a variety of settings. You'll learn about different types of conflict and how to identify issues, structures, and situations that can contribute to a solution. You'll also learn relevant skills to apply to various settings, including managing conflict in good faith, managing anger, managing frustration, and managing conflict minimization. By the end of this course, you'll have developed the skills to help you address conflicts constructively and avoid the pitfalls that can arise in the course of conflict. Upon completing this course, you will be able to: 1. Describe different types of conflict and how to avoid the pitfalls of escalating the issue 2. Identify different types of conflicts and how to avoid the pitfalls of escalating the issue 3. Avoid the pitfalls of escalating the issue 4. Recognize relevant skills to apply to various settings, including managing conflict in good faith, managing anger, managing frustration, and managing conflict minimization 5. Avoid the pitfalls of escalating the issue 6. Recognize the model conflict reduction strategy and avoid the pitfalls of escalation 7. Recognize the model conflict reduction strategy and avoid the pitfalls of escalationConflict

Course Tag

Active Listening Communication Management Collaboration

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