Negotiation, Mediation and Conflict Resolution Specialization

Start Date: 07/12/2020

Course Type: Specialization Course

Course Link:

About Course

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases.

Course Syllabus

Negotiation Fundamentals
International and Cross-Cultural Negotiation
Mediation and Conflict Resolution
Negotiation, Mediation, and Conflict Resolution - Capstone Project

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Course Introduction

Become a Successful Negotiator & Conflict Manager. Master strategies, acquire tools, and get professionals' golden rules for negotiations & mediations Negotiation, Mediation and Conflict Resolution Specialization This course is designed to help you gain a competitive edge in negotiations. You will learn the foundational concepts of negotiation, and will practice the negotiation skills needed to succeed in negotiations. You will also learn techniques for dealing with negotiators and how to avoid traps and dangerous games. Through case studies and practical assignments, you will learn how to increase your self-knowledge about negotiation so you can make smarter deals and move more efficiently. In this specialization, you will: - Gain experience in negotiation - Practice negotiation skills in negotiation - Analyze and select the best negotiation tactics - Understand and apply the negotiation skills needed to win in negotiations - Avoid traps and dangerous games in negotiations - Develop and practice self-knowledge in negotiation - Increase your performance in negotiations - Build the critical mass needed to influence the other party's decisionMaking in Negotiation Mediation and Mediation Specialization Mediation and Mediation Specialization Capstone Case Study New Product Development - What's next? The New Product Development phase is the stage where new products or services are designed and developed. In this phase, you will seek out and acquire new sources of feedback and suggestions to further refine your product ideas and process. In particular, you will work on incorporating user feedback, refine your product concept and marketing strategy. In your experience as a designer, you will learn to: - craft detailed product

Course Tag

Communication Negotiation Planning Cross-Cultural Communication

Related Wiki Topic

Article Example
Conflict resolution Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution. Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation. Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed. Cognitive resolution is the way disputants understand and view the conflict, with beliefs and perspectives and understandings and attitudes. Emotional resolution is in the way disputants feel about a conflict, the emotional energy. Behavioral resolution is how one thinks the disputants act, their behavior. Ultimately, a wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding.
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