Improving Communication Skills

Start Date: 07/05/2020

Course Type: Common Course

Course Link:

About Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.

Course Syllabus

In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.

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Course Introduction

Improving Communication Skills In this course, you will learn how to improve your communication skills through play, observation, and conversation. You'll learn about factors that contribute to poor oral and written communication, as well as how to use strategies for effective verbal and non-verbal communication in the workplace and in life. You'll also learn strategies for increasing verbal and non-verbal skills through targeted practice, as well as through targeted study and other means. This course is useful for communication teachers, managers, and teachers of all levels of experience. This course is designed to help you understand communication in the workplace and in life as a whole, and to provide you with the tools to improve your communication skills in all areas of your life.Improving Communication Skills Study and Referral Strategies for Increasing Your Communicati Study and Referral Strategies and Outcomes Introduction to C++ For C Programmers This course is for experienced C programmers who wants to expand their vocabulary and understanding of C++. It provides the background to C++ from basic concepts to defining algorithms and structuring designs. During the course you will learn how to apply the STL containers and smart pointers to implement more complex C++ programs. You will also learn how to use the dynamic library as a service to optimize your code. This is the focus of the course as you learn how to use the full C++ functionality without being too strict or complicated. You will also

Course Tag

goal setting Communication Negotiation Deception

Related Wiki Topic

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